Terms and Conditions

Consultation:  £25 + vat, first visit only…

Consultation takes 1 – 1.5 hours, which will consist of outlining the different types of wigs available, correct head measurement to ensure the correct wig size, trying on different wig styles, looking through wig catalogues, colour swathes and various retail products. A selection of wigs are then normally ordered for you on approval, to ensure you have a wide selection to choose from.  (Small charge applies for the return P&P)
Second appointment is necessary for wig fitting, cutting (free with every wig purchased) and after care advice

 

Confidential information:

Any personal data collected will only be keep for the sole purpose of this wig service and will not be passed on to any third party and will only be keep for the appropriate period of time
All confidential information is secure

Payment:

Full payment is due on receipt of goods.
Cash, cheque, debit or credit card, BAC Payment or Pay Pal is accepted
Credit cards will incur a charge of 2.25%
If more than one wig is ordered on approval, the buyer is responsible for the return shipping cost (discussed at consultation)
If human hair wigs are ordered on approval an additional £10 may be changed for a re-stocking fee

Bespoke repair or alterations:

A quotation invoice outlining all work, postage, materials and vat will be agreed upon before commencement of work. 50% non-refundable deposit required

 

Travelling Expenses:

Travelling expenses apply for private visits. Prices vary depending on location but will be negotiated and agreed at the time of booking

 

Shipping:

If goods are to be shipped, the cost will be paid by the buyer in the amount agreed upon by the seller at the time of purchase

Refund or Returns policy:

A refund or return is only applicable if the wig or hairpiece has not been cut or altered in any way and is in pristine condition and returned within 14 days of purchase

VAT:

If you are suffering from hair loss due to chemotherapy or alopecia, you are entitled to tax relief off the price of your wig only… A VAT relief declaration must be completed when purchasing your wig… All other services and accessories will have 20% VAT added.

Cancellations:

Min 24 hours notice will be needed to cancel any appointment, a fee may be charged.

Testimonials:

Testimonials will be published on the Wigwonders web site only with your approval