Terms and Conditions

The below terms and conditions apply.

Consultation:  £30, first visit only…

Consultation takes 1 – 1.5 hours, which will consist of outlining the different types of wigs available, correct head measurement to ensure the correct wig size, trying on different wig styles, looking through wig catalogues, colour swathes and various retail products. Then a selection of wigs are normally ordered on approval to ensure you have a wide selection to choose from.  (Small charge applies for the return P&P)
Second appointment is necessary for wig fitting, cutting (free with every wig purchased) and after care advice


Confidential information:

Any personal data collected will only be keep for the sole purpose of this wig service and will not be passed on to any third party and will only be keep for the appropriate period of time
All confidential information is secure


Full payment is due on receipt of goods.
Cash, cheque or debit, BAC Payment or Pay Pal is accepted
Credit cards are no longer accepted
If more than one wig is ordered on approval, the buyer is responsible for the return shipping cost (discussed at consultation)
If human hair wigs are ordered on approval an additional £10 may be changed for a re-stocking fee

Bespoke repair or alterations:

A quotation invoice outlining all work, postage, materials and vat will be agreed upon before commencement of work. 50% non-refundable deposit required


Travelling Expenses:

Travelling expenses apply for private visits. Prices vary depending on location but will be negotiated and agreed at the time of booking



If goods are to be shipped, the cost will be paid by the buyer in the amount agreed upon by the seller at the time of purchase

Refund or Returns policy:

A refund or return is only applicable if the wig or hairpiece has not been cut or altered in any way and is in pristine condition and returned within 14 days of purchase


If you are suffering from hair loss due to chemotherapy or alopecia, you are entitled to tax relief off the price of your wig only… A VAT relief declaration must be completed when purchasing your wig… All other services and accessories will have 20% VAT added.


To avoid a cancellation fee, a minimum of 24 hours notice will be needed to cancel any appointment.


With your approval, Testimonials are published on the Wigwonders website.

If you have any questions regarding these terms and conditions please get in touch and we will be happy to help:

Contact Us